Terms & Conditions
1. Clinic Identity & Governance
These terms and conditions govern the clinical services provided by James Pegg Lic.ac MBAcC. James operates as a self-employed practitioner and holds full insurance under the British Acupuncture Council (BAcC) Members Group Policy.
By arranging an appointment, you agree to comply with the clinic's operational parameters outlined below.
2. Fees & Payment
The exact fee schedule and payment methods will be provided prior to your first appointment. Payment must be settled as agreed prior to or at the time of consultation.
3. Cancellation & Rescheduling Policy
Clinical time is strictly partitioned and highly prepared for. To maintain the integrity of the clinic's schedule, the following cancellation parameters apply to all patients:
- Within 24 Hours: Appointments cancelled with less than 24 hours’ notice may be charged up to the full session fee where the appointment cannot reasonably be filled, subject to the circumstances and applicable consumer law.
- More Than 24 Hours: If you provide more than 24 hours' notice, your appointment can be rescheduled without penalty. This can be done via direct communication with James Pegg or directly through the rescheduling link provided in your emailed booking confirmation.
- Late Arrival: If you arrive late, your session will still end at the scheduled time to accommodate the next patient, and the full fee remains payable.
- Practitioner Cancellation: In the rare event of practitioner illness or emergency, your appointment will be rescheduled at no cost. If a replacement appointment cannot be accepted, any prepaid fees for that session will be refunded.
- Genuine Emergencies: Exceptions to the cancellation fee for sudden, genuine medical emergencies or serious illness are managed at the practitioner's discretion.
- Repeated Non-Attendance: Repeated failures to attend scheduled appointments may result in the termination of clinical care.
4. Clinical Suitability & Outcomes
Submission of the online diagnostic intake form does not guarantee clinical acceptance. The initial consultation is designed to assess the root cause of your presenting symptoms and establish a true baseline. No specific clinical outcome can be guaranteed from treatment.
If it is determined during the initial evaluation that your presentation falls outside the scope of Classical Five Element Acupuncture, or requires urgent assessment or treatment by another appropriate healthcare professional, the clinic reserves the right to decline ongoing treatment and refer you accordingly.
It is your responsibility to fully and accurately disclose relevant medical history, medications, and changes in health condition to ensure safe and effective treatment.
5. Medical Emergencies
Acupuncture is not a substitute for emergency medical care. In a life-threatening emergency, call 999. For urgent medical help that is not life-threatening, use NHS 111 or contact your GP.
6. Minors & Chaperones
Patients under the age of 18 must be accompanied by a parent or legal guardian for the duration of the consultation and treatment. The parent or legal guardian must provide formal consent for treatment. Any patient has the right to bring an impartial chaperone to their consultation.
7. Aggressive Energy Clearing
As standard protocol within this specific classical architecture, every initial session begins with a mandatory clinical clearing to test for and drain Aggressive Energy (AE). We must establish a clean physiological baseline before true Causative Factor treatment can begin.
8. Liability & Professional Standards
James Pegg maintains appropriate professional standards, continuing professional development, and comprehensive Medical Malpractice and Public/Products Liability insurance in accordance with the British Acupuncture Council (BAcC) Members Group Policy.
9. Complaints
If you have a clinical or service complaint, you may raise it directly with James Pegg to be addressed in line with professional standards. For complaints regarding the handling of your personal data, please refer to our Privacy Notice.
10. Governing Law & Severability
These terms and conditions are governed by and construed in accordance with the laws of England and Wales. If any provision of these terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that the remaining terms will otherwise remain in full force and effect.